Information We Collect

Running a financial reporting platform means we need certain information to provide accurate analysis and insights. Here's what we gather and why it matters.

Account Information

When you create an account with igniteknot, we collect basic details like your name, email address, company name, and business registration information if applicable. We also store your contact preferences and communication history with our team.

Financial Data You Provide

Since we help investors analyze financial reports, you'll upload documents, statements, and other financial materials. We store this information securely and process it according to your instructions. Think of us as your digital filing cabinet – but one that can actually make sense of everything inside.

• Financial statements and accounting records you choose to upload
• Investment portfolio data for analysis purposes
• Transaction histories and banking information you provide
• Custom reports and analyses you generate through our platform

Technical Information

Like most online services, we automatically collect certain technical data when you visit igniteknot.com. This includes your IP address, browser type, device information, and how you interact with our platform. We use this to improve performance and fix issues before they become problems.

How We Use Your Information

We're not in the business of selling data or bombarding you with ads. Your information serves specific purposes related to delivering financial reporting services.

• Processing and analyzing financial data you submit for reports
• Generating investment insights and trend analysis based on your portfolio
• Communicating about your account, services, and important updates
• Improving our platform based on usage patterns and feedback
• Ensuring security and preventing unauthorized access
• Complying with Thai financial regulations and legal requirements

Data Storage and Security

Financial data requires serious security measures. We store your information on encrypted servers with multiple layers of protection. Our team regularly reviews security protocols to address emerging threats.

All data transmission between your device and our servers uses industry-standard SSL encryption. We maintain regular backups to prevent data loss, and these backups receive the same security treatment as live data.

Access Controls

Only authorized igniteknot team members can access your data, and only when necessary for service delivery or technical support. Every access is logged and monitored. We conduct regular security training for our staff because human error remains one of the biggest security risks.

Data Retention

We keep your information as long as your account remains active. If you close your account, we'll delete your personal data within 90 days unless we're legally required to retain certain records for Thai regulatory compliance. Financial transaction records may need to be kept longer based on local accounting laws.

Your Rights Under Thai Law

Thailand's Personal Data Protection Act (PDPA) gives you specific rights regarding your information. We take these obligations seriously.

• Access: Request copies of the personal data we hold about you
• Correction: Update or correct inaccurate information in your account
• Deletion: Request deletion of your data, subject to legal retention requirements
• Portability: Receive your data in a structured, commonly used format
• Restriction: Limit how we process your information in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at contact@igniteknot.com. We'll respond within 30 days, as required by PDPA regulations. Some requests may take longer if they're complex, but we'll keep you informed throughout the process.

Sharing Your Information

We don't sell your data to third parties. Period. However, running a financial platform sometimes requires sharing information with specific service providers.

Service Providers

We work with companies that help us deliver services – cloud hosting providers, email services, analytics tools, and payment processors. These partners only receive the minimum information needed to perform their functions and are contractually bound to protect your data.

Legal Requirements

We may disclose information when legally required – responding to valid court orders, complying with Thai financial regulations, or protecting rights and safety. If we receive a government request for your data, we'll notify you unless legally prohibited from doing so.

Business Transfers

Should igniteknot be acquired or merge with another company, your information would transfer to the new entity. We'd notify you before this happens and explain any changes to how your data is handled.

International Data Transfers

While we primarily serve Thailand's market, some of our service providers operate globally. This means your data might be processed in countries outside Thailand. When this happens, we ensure appropriate safeguards are in place through standard contractual clauses or other approved transfer mechanisms.

The European Union's General Data Protection Regulation (GDPR) and similar laws influence our practices even though we focus on Thailand. This means you benefit from strong privacy protections regardless of where data is physically stored.

Cookies and Tracking

Our website uses cookies to remember your preferences and improve your experience. Essential cookies keep you logged in and maintain your session. Analytics cookies help us understand which features people use most often.

You can disable cookies through your browser settings, though this may limit platform functionality. We don't use advertising cookies or track you across other websites.

Changes to This Policy

Privacy practices evolve as technology and regulations change. When we update this policy, we'll post the new version here with a revised date. Significant changes will be communicated via email to all active users at least 30 days before taking effect.

We recommend reviewing this policy periodically, especially if you're concerned about how financial data is handled. The current version always supersedes previous versions.